Contact

Since we administrate a lot of access points, we need some information from you to reliably determine where you are.

We’ll gladly reply to email in German or English or call you back on your phone.

Englisch

 

 

You Name (required)

You Email (required)

Telephone

In which city are you? (required)

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You are wrong here!

Your dorm is managed by the company Mywire (www.my-wire.de) with email support@my-wire.de
Please contact them, not us!

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Roomnumber? (required)

Fill out to continue

Subject

Did you change the settings of your computer?

Have you been online somewhere else?

Are other rooms affected too?

Since when?
or date

Is it really important because of exams and studying in general? (we're voluntary students and we react immediately, but since many people like to remind us, feel free to check the box)

Comment

Attachment

Are other rooms in your house affected?

Did you set up your own WiFi?
Operating System:

Is it really important because of exams and studying in general? (We're voluntary students and we react immediately, but since many people like to remind us, feel free to check the box)

What kind of problems are you expiriencing and since when?:

Attachment

Did you get online in this room before?
Did you read the manual?

Please read the manual

Did you find the network socket and did you try both ports?
Operating System:
Description of the problem:

Attachment

Did you read the manual?

Please read the manual

Did it work in your room before?
Do you know the difference between WiFi and internet or router and repeater?
Manufactor:
Model:
Approximate age:
Description of the problem:

Attachment

We are testing Eduroam at a few places, but do not yet support it. Sorry!

Is it realy important because of exams and studying in general? (We're voluntary students and we react immediately, but since many people like to remind us, feel free to check the box)

Nachricht

Attachment

Just visit us at a friday or tell us who you are and what you do.

This post is also available in de_DE.